Privacy Policy
Understand your rights to safe and fair use of Novellia
Updated August 12, 2024
Introduction
Novellia, Inc. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy as well as our Terms of Service (“Terms”). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website at novellia.com (the “Website”) or otherwise use our services (together our “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy governs our use and disclosure of Personal Information, Patient Information and User Content (as such terms are defined in our Terms), including Patient Information that we receive pursuant to your Authorization (as defined in and explained by the Terms) (“Authorization Information”).
This Privacy Policy applies to information we collect:
In connection with our Services, including Authorization Information.
In email, text, and other electronic messages between you and the Company.
When accessing our Services through mobile and desktop applications, which provide dedicated non-browser-based interaction between you and the Services.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries) except Authorization Information; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.
Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. If you use the Services on behalf of someone else, you represent that you are authorized by such individual to accept this Privacy Policy on the individual’s behalf. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
Age of Use
Our Website is not intended for anyone under 18 years of age. No one under age 18 may provide any information to or on the Website or use the Services in any way. We do not knowingly collect Personal Information from anyone under 18. If you are under 18, do not use or provide any information on this Website or in connection with any of our Services. If we learn we have collected or received Personal Information from anyone under 18, we will delete that information. If you believe we might have any information from or about anyone under 18, please contact us at support@novellia.com.
Notice at Collection: Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
Personal Information, including Patient Information and User Content, as each term is defined in the Terms;
Personal Information that is about you but individually does not identify you (“Anonymized Information” or “Pseudonymized Information”), such as information regarding your Internet connection, equipment you use to access our Services, location from which you access our Services, usage details, your health history, and treatment history.
The categories of Personal Information we may collect or receive (and may have collected or received during the 12-month period prior to the Last Modified date above) includes:
Identifiers, such as name, telephone number, email address, address, signatures, employment, income, and other similar identifiers;
California Customer Records, such as name, signature, address, telephone number,, insurance policy number, employment details, or any other financial information, medical information, or health insurance information;
Protected Classification Characteristics under California or federal law, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, reproductive health decision-making, military and veteran status, or genetic information (including familial genetic information);
Biometric information, such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data;
Internet or other similar network activity, such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement;
Geolocation data, such as physical location or movements;
Inferences drawn from other personal information, such as a profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitude;
Sensitive information, such as concerning a consumer's health or sexual orientation.
We collect this information:
Directly from you when you provide it to us, such as:
When you provide information to us at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services;
When you create an account with us;
When you interact with our Services, such as through your search queries on the Website;
When you respond to surveys that we might ask you to complete for research purposes; and
We may also ask you for information when you report a problem with our Website or Services. or when you send us an email or otherwise contact us.
Automatically as you navigate through the site, such as through the use of cookies (as detailed below), web beacons, and other tracking technologies.
With your Authorization, from your healthcare providers or health insurers or anyone who has access to your healthcare records.
From other third parties, for example, our business partners, service providers, and contractors.
User Content includes information you provide to be published or displayed on public areas of the Website, or transmitted to other users of the Website or third parties. Your User Content is published or displayed on the Website for access by other Website users others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and Internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time on our Website and through your use of our Services including behavioral tracking (what actions you are taking on our Website or Services, Website or Service buttons you are clicking on, etc.); this behavioral tracking data is used for our product development and not sold or shared with third parties. We do not collect information about your online activities outside of our Website or Services. Click here https://novellia.accountablehq.com for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.
The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
Improve the Services.
Conduct research to improve the treatment of disease and analyze the effectiveness of current treatments.
Assist our business partners in conducting research and analysis of health care treatments.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Local Cache. The Services, including Website and mobile applications, may store Personal Information on your local device. The privacy of any locally stored information is subject to your device privacy settings.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website are served by third-parties, including content providers and application providers. These third parties may use cookies, alone or in conjunction with Web beacons or other tracking technologies, to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based or other targeted (behavioral) content, but will not use it for targeted advertising. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications, and services that you do not wish such operators to track certain of your online activities over time and across different websites. We generally do not support “Do Not Track” requests sent from a browser at this time.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information:
To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
To conduct healthcare research.
To assist our business partners in conducting healthcare research regarding the effectiveness of medical treatments and the discovery of new treatments.
For any other purpose with your consent.
Disclosure Of Your Information
We may disclose anonymized or de-identified information about our users, which is information that does not identify any individual and cannot reasonably be used to identify any individual.
We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:
To vendors, contractors, service providers, and other third parties we use or work with to to administer, support, and promote our Services.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Novellia’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Novellia about our Website users is among the assets transferred.
To government and other law enforcement officials to enforce and comply with the law. We may also disclose information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate: (i) to enforce our Terms, (ii) to respond to claims and legal process (including subpoenas); (iii) to protect the property, rights and safety of a third party, our users, or the public in general; (iv) to protect our property, rights and safety; (v) to stop any activity that we consider fraudulent, illegal, unethical or legally actionable; and (vi) as required by applicable local, state or federal laws.
To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
To our business partners for the conduct of healthcare research related to the effectiveness of medical interventions and the discovery of new treatments.
With your consent.
We may also disclose your Personal Information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements.
As required or permitted by law.
Your Privacy Rights
You may request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to support@novellia.com or write us at: 35 W 31st Street Frnt 1, PMB 223, New York, NY 10001.
You have the right to:
Confirm whether we process your Personal Information.
Know (a) the specific pieces of Personal Information we collected about you, (b) the categories of Personal Information collected, the sources of collection, the business/commercial purpose for collecting or “sharing” personal information, and the categories of third parties to whom we disclose Personal Information.
Access and delete certain Personal Information of yours.
Request data portability.
Opt-out of personal data processing for targeted advertising and sales (including the “sharing” of Personal Information for that purpose).
Correct inaccuracies in their Personal Information, taking into account the information’s nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
Opt-out of certain Personal Information sales or disclosures to third parties for the third parties’ direct marketing purposes.
To exercise any of these rights please email support@novellia.com. We may ask you for certain information or require email verification to verify your identity. If we cannot verify your identity from the initial information you provide, we may request additional information from you, which will only be used for the purposes of verifying your identity and for security or fraud-prevention purposes. In some instances, we may ask you to submit a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request. We will delete any new Personal Information collected for the purposes of verification as soon as practical after processing your request, subject to legal retention requirements or permissions. To appeal a decision regarding a consumer rights request, please include the word “appeal” in the subject of an email to support@novellia.com.
We will not discriminate against those who exercise their rights. Specifically, if you exercise your rights, we will not deny you goods or services, charge you different prices or rates for goods or services or provide you a different level or quality of goods or services. In addition, we shall not require you to create a new account in order to exercise any of your rights.
Sale of Personal Information
In the twelve months prior to the effective date of this Privacy Policy, we have not “sold” any Personal Information of consumers and do not intend to at any date after the effective date of this Privacy Policy, as such term is defined under the applicable California law.
Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Retention of Personal Information
We keep your Personal Information to enable your continued use of Novellia’s services, for as long as it is required to fulfill the relevant purposes described in this Privacy Policy, as permitted or as may be required by law, or as otherwise communicated to you.
Changes to Our Privacy Policy
It is our policy to post any changes we make to this Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
35 W 31st Street Frnt 1, PMB 223
New York, NY 10001
Arbitration
All controversies and claims arising under or relating to this Privacy Policy are to be resolved according to Section 17 of the Terms, entitled “Dispute Resolution”.
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